Frequently Asked Questions
Quick answers to help you plan your perfect trip.
Quick answers to common travel questions. Find everything you need to know about booking, customizing, and travelling with Holidays Decode. Can't find your answer? Contact us.
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General
We offer both domestic and international destinations. Domestically, we cover Kashmir, Ladakh, Goa, Kerala, Himachal Pradesh, and more. Internationally, we offer Dubai, Bali, Thailand, Maldives, Singapore, and more.
Absolutely! Every Holidays Decode package is fully customizable. You can choose destinations, hotels, activities, and duration. Our travel experts will design the perfect itinerary to match your preferences and budget.
You can book through our website by clicking "Enquire Now" on any package, or contact our travel experts directly. We'll guide you through the entire process — from itinerary design to final booking.
Yes, we specialise in group tours for families, friends, corporate offsites, and special occasions. Contact us with your group size and dates, and we'll create a customized plan.
Booking & Payment
We accept bank transfers, UPI, credit/debit cards, and other standard payment methods. Once your itinerary is finalised, we share payment details. A confirmation advance secures your booking.
Cancellation charges depend on how close to the travel date you cancel and the specific suppliers (hotels, airlines). Full details are shared with your booking confirmation. Please see our Cancellation Policy page for full terms.
Yes, refunds are processed based on our Cancellation Policy. Refund timelines vary by supplier — typically 7-14 business days after cancellation is confirmed.
For select packages and advance bookings, yes. Talk to your travel consultant — we try to accommodate flexible payment plans whenever possible.
Travel & Trip
Standard inclusions vary by package but typically cover accommodation, transfers, sightseeing, and some meals. Every package clearly lists inclusions and exclusions. Add-ons like travel insurance, guided tours, and special experiences are available.
For international packages, we assist with visa documentation and guidance. Visa approval is always at the discretion of the destination country's embassy.
You have direct WhatsApp and phone access to our team during your travel. We're available to help with anything — from last-minute changes to local emergencies.
Yes, we can arrange comprehensive travel insurance as part of your package. It covers medical emergencies, trip cancellations, lost baggage, and other travel-related risks.
Customization
Use our Customize Trip tool or send us an enquiry with your preferences — destinations, dates, budget, and travel style. Our team will propose a tailored itinerary. You can then refine it until it's exactly right.
Yes! Multi-destination trips are one of our specialties. For example, Kashmir + Ladakh, or Dubai + Abu Dhabi. We'll build an efficient route that maximises your time.
Most custom itineraries are ready within 24-48 hours. Complex multi-country or multi-city plans might take 3-4 days. You can track progress and give feedback throughout.
No. We believe in transparent pricing. Every package quote shows itemised costs — accommodation, transport, activities, and taxes. No hidden charges, ever.
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