Refund Policy
Clear, fair, and transparent — how refunds work at Holidays Decode.
Introduction
At Holidays Decode, we're committed to honest and transparent travel planning. This Refund Policy explains how refunds are handled for bookings and services made through our website. It should be read together with our Cancellation Policy.
When Refunds Apply
Refunds may be considered in the following situations:
Cancellation by Us
If we cancel your trip for any reason, you receive a full refund of amounts paid to us.
Service Not Delivered
If a booked service isn't provided as confirmed, we arrange an alternative or a refund.
Duplicate Charges
If you're accidentally charged twice for the same booking, the extra amount is refunded.
Force Majeure Events
If travel becomes impossible due to natural disasters, government orders, or similar events.
Refund Schedule by Cancellation Time
The amount refundable depends on how far in advance you cancel your trip. Cancellation charges vary by supplier (airlines, hotels, tour operators), so the percentages below are indicative guidelines.
| Cancellation Window | Refund Percentage | Typical Processing Time |
|---|---|---|
| More than 30 days before travel | 75–90% refund | 7–10 business days |
| 15–30 days before travel | 50–75% refund | 7–10 business days |
| 7–14 days before travel | 25–50% refund | 10–14 business days |
| Less than 7 days before travel | 0–25% refund | 10–14 business days |
| No-show (did not travel) | No refund | — |
Non-Refundable Items
The following are generally non-refundable:
- Visa & Documentation Fees: Embassy fees and government charges are non-refundable once submitted.
- Travel Insurance Premiums: Subject to the insurer's own cancellation terms.
- Non-Refundable Airline Tickets: Certain promotional fares are non-refundable by the airline.
- Consultation Fees: Fees for consultation services already delivered.
How to Request a Refund
To request a refund, follow these simple steps:
Email us with your booking reference and reason for cancellation.
Provide your booking ID, payment details, and any supporting information.
We confirm supplier cancellation terms and calculate your eligible refund within 3–5 business days.
Once approved, refunds are credited to your original payment method within 7–14 business days.
How Refunds Are Processed
- Refunds are always credited to the original payment method.
- Bank transfers may take an extra 2–3 business days to reflect depending on your bank.
- Refunds are issued in Indian Rupees (INR).
- Any payment-gateway or bank charges already incurred are non-refundable.
Questions About Refunds?
If you have any questions about our Refund Policy or need help with a refund request, please contact us:
For cancellations, please also see our Cancellation Policy.